1. Are the designer bags on Silque authentic?
Absolutely! All our bags are 100% authentic and sourced directly from trusted suppliers. We guarantee the authenticity and quality of every product.
2. How long does shipping take?
Our handling time is 2 to 5 business days, and shipping usually takes 5 to 20 business days, depending on your location.
3. Do you provide a tracking number?
Yes! Once your order is shipped, we will send you a tracking number via email so you can monitor your package every step of the way.
4. Is shipping free?
Yes, we offer free shipping on all orders worldwide.
5. What is your return policy?
You may return unused items in their original condition within 30 days of delivery. Please refer to our full Refund & Return Policy for detailed information.
6. How can I contact customer support?
Our support team is available 24/7 via email at support@sliques.us, phone at +1 (973) 487-93498, or through our website’s live chat for instant help.
7. Can I change or cancel my order?
Please contact us as soon as possible if you want to change or cancel an order. Once processing has started, changes or cancellations may no longer be possible.
8. Do you ship internationally?
Yes, we ship worldwide with tracking included and free shipping on all orders.
9. Are there any customs fees or import taxes?
Customs fees and import taxes vary by country and may be charged upon delivery. These charges are the responsibility of the customer.
10. Is my personal information secure?
Yes, we use industry-standard encryption and security measures to protect your data. Please review our Privacy Policy for more details.
If you have any other questions, please don’t hesitate to reach out to us — we’re here to help!