Effective Date: 17/07/2024
At Silque, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
π 1. Information We Collect
We may collect the following information when you use our website:
Personal Information: name, email address, phone number, billing and shipping address
Order Information: products ordered, payment details (processed securely)
Technical Data: IP address, browser type, device information, and browsing behavior
Cookies: to improve your browsing experience and track website performance
π 2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Detect and prevent fraud or security issues
Comply with legal obligations
π 3. Data Protection
We take your privacy seriously and implement appropriate security measures to protect your data:
Secure payment processing (SSL encryption)
Restricted access to customer data
No storage of sensitive payment information
π€ 4. Third-Party Services
We only share your data with trusted third parties as necessary to:
Process payments (e.g. PayPal, Stripe)
Ship orders (e.g. logistics and postal services)
Provide analytics and marketing tools (e.g. Google Analytics)
These third parties are bound by data protection regulations and may only use your data to perform services on our behalf.
πͺπΊ 5. GDPR β Your Rights
If you are located in the European Economic Area (EEA), you have the right to:
Access, correct, or delete your personal information
Object to or restrict processing of your data
Withdraw consent at any time
File a complaint with your local data protection authority
To exercise your rights, contact us at [insert email address].
π§ 6. Cookies
We use cookies to:
Improve website functionality
Remember your preferences
Analyze traffic and user behavior
You can disable cookies via your browser settings, but some features of our website may not function properly without them.
π© 7. Contact Us
For any questions or concerns regarding your privacy or this policy, you can reach us 24/7 at:
Silque Support Team
Email: contact@silque.us
